Help Center

There may be a time where we have made an honest mistake or should have done something different... We are people, too, and are NOT immune from making errors. We believe it is how you HANDLE the error that sets you apart from others. So, if you are ever unhappy about any aspect of a service or repair we have performed for you, we want to know about it RIGHT AWAY. 

We want the opportunity to learn from our mistakes, and make it right when someone has trusted us with the care of one of the most valuable assets they will ever own. You can find more information about our warranty/return policy and our terms of service under Terms/Info at the top of this page.

Sometimes we will issue various warranties for specific parts, services, or sales, but these are subject to different provisions under different services or circumstances that would be impossible to comprehensively list online. You can find more information about the terms of these warranties on your original warranty paperwork, or by stopping by the shop during normal business hours. We're happy to provide you with a copy of your warranty if you need it!

Our most commonly scheduled services are available to be purchased, paid for, and scheduled online. These include things like oil changes, standard brakes/rotors services, basic, comprehensive, and electrical diagnosis, AC diagnosis and repair, as well as all detailing services.

Some of our services are subject to certain conditions or limitations, which are outlined in the individual descriptions of that service. You can access our online service store here.

We are only able to offer some of our most common services for online purchasing and booking due to the complexity of major repairs and the vast differences in the cost of parts and technical requirements of various makes, models, and engine sizes. For example, a strut repair for your vehicle might cost you a certain amount, but that cost may be drastically different for a different vehicle due to variations in the cost of parts, complexity of performing the task, and any other underlying issues we can't identify when someone purchases a service online.

When you need something basic like an oil change or new brakes and rotors, we want you to be able to see the pricing information and schedule your own appointment when it is convenient for you. We noticed that there weren't many shops around town offering transparent pricing on their websites for even these basic services, and we suspected that one major reason many people may put off scheduling basic maintenance tasks is due to the frustration of not having a user-friendly process. We hope that you will find this feature on our website convenient and effective to meet your basic maintenance needs.

Even though the services available for online purchase are limited, we actually provide a wide range of services and repairs for most vehicles. We also provide detailing services and custom applications. Our Service Menu can provide a detailed description of the kinds of services available at our shop. 

For services required for your vehicle but fall outside our scope of business, such as alignments, frame work, or exhaust work, we may refer you directly to a trusted local partner of ours. At other times, we may outsource the work to one of our partners while your vehicle is in our care. We always let you know the details about any of these arrangements prior to beginning repairs for your vehicle.